Microtainer: lab resources (July 2015)

SiG Note: This article was originally published on July 7, 2015 on the MaRS Solutions Lab Blog. It has been cross-posted with permission from the author.
Launched August 2013, the Microtainer series was created and curated by Satsuko VanAntwerp of Social Innovation Generation. The MaRS Solutions Lab is excited to take on this legacy to spread information that will be interesting, insightful and useful to lab practitioners and the lab-curious. To access the whole archive of Microtainers, please visit the Microtainers series page.
Interesting resources that came across our desks in the month of June 2015 (in no particular order):

News: Thursday, July 9th, is the global labs gathering in London with LabWorks! Follow #LabWorks for this exciting conference and the latest learnings from 50 labs globally. 

1. WISIR’s Social Innovation Lab Guide is out!

This long-awaited lab guide presents a step-by-step process in designing and implementing your social innovation lab, with tips and advice on how to iterate and adjust design based on the context. We are thrilled to have had the opportunity to work with WISIR’s team, including Frances Westley and Sam Laban, and to share our learnings within the Prologue with Joeri’s “Testing a Lab Model”.

Social Innovation Lab Guide

2. Kennisland’s Publication: “Lab Practice: creating spaces for social change“

How to organise and run a social lab? Lab Practice aims to share experiences from doing a social lab with elderly people in Amsteldorp by sharing methodologies and stories from both changemakers and social lab facilitators.

3. Participate in RSD4 Symposium on Systemic Design in Banff, September 1-3

The RSD series has advanced an agenda for a strong integration between systems thinking and design to take on the most important challenges facing our planet today. The theme of this year’s symposium is At the Frontiers of Systemic Design.

Confirmed 5 extraordinary keynote speakers over the three day event:

  • Mugendi M’Rithaa, Cape Peninsula University of Technology, South Africa
  • Don Norman, University of California, San Diego, US
  • Lia Patrício, University of Porto, Portugal
  • Ann Pendleton-Jullian, The Ohio State University and Georgetown University, US
  • Ursula Tischner, Agency for Sustainable Design, Cologne, Germany
4. Service Design Berlin’s “Prototyping Public Services” slidedeck:

A great slidedeck on the difference between prototyping and piloting and  3 approaches to prototyping in the public sector.

Service Design Berlin prototype

5. Thoughtwork’s blog on Pixar’s 22 rules of storytelling adapted for UX:

As relevant for UX as for public + social innovation labs. Inspirational and interesting.

Microtainer UX

 6. Fast Co.Design’s “How Google Finally Got Design

A quick history to how design proliferated the DNA of Google. “Google has come so far, despite years of self-defeating battles over what constitutes good design. ‘When we brought up design at Google, people used to scoff,’ says John Wiley, a designer who, in nine years at Google, has seen the company transform. ‘It made it hard for us to hire great design talent because it didn’t seem like we had the full measure of respect for design.’ Here’s how an organization that once crowed about testing 42 shades of blue and called that design created a user-savvy organization that even Apple could learn from.”

7. Video: “Why Design Matters

A quick 3:42 minute video on why design matters, taking a historical approach on design through exploring politics and religion. Interesting!

Microtainer Why Design Matters

8. Business Insider’s “Art schools have minted more mega-unicorn startups than MIT”

“The most surprising finding in this list is that MIT has produced fewer mega-unicorns than two tiny art schools — the Rhode Island School of Design and The Art Center School of Design. […] Two of Xiaomi’s founders were design majors. RISD, an art school that isn’t even included in the U.S. News & World Reports rankings, educated two of Airbnb’s founders.”

9. News: “Google creates Sidewalk Labs to redesign city living with technology

…”Google CEO Larry Page says Google will focus on improving city living for everyone by developing new technologies to deal with urban issues like cost of living, transportation, and energy usage. The new company, based in New York, will be headed by headed by Dan Doctoroff, formerly New York Deputy Mayor of Economic Development and Bloomberg CEO.”

10. Recap of last week’s Civic Design Camp via Storify

We hosted Canada’s first Civic Design Camp on June 26, with an audience of 120+ designers, programmers, and civil servants to design responses to 5 real-life challenges submitted by the Canadian government and research organizations alike.

On seeking, sharing and systems change

If there’s one sentiment I have expressed a number of times over the past 2 weeks, it is gratitude. SiG and our partners have been metaphorically swimming in inspiring stories told by Canadian indigenous leaders and stories told of social lab interventions that are positively transforming lives in different parts of the world, while building relationships with a host of change-makers that are in equal measure genius and humble. The only hard thing about all this goodness is choosing where to begin to make sense of all of the learning, translate the stories of successful change-making to a Canadian context, and offer some resources to adapt the best pieces of  work.

Thanks to the kickoff event of Social Innovation Canada 2014 featuring Dana Shen, Director of Family by Family from South Australia, I feel confident in offering a place to start. SiG has taken a look at Family by Family before — as early as 2011 — courtesy of the co-designer of the model, Sarah Schulman of InWithForward. Hearing about it again from Dana meant a deeper dive into the model and hearing about its impact and adaptation over time.

Here is a quick summary of what Family by Family does (I’ll leave it to Dana herself to explain it in full on video):

In 2010, The Australia Centre for Social Innovation (TACSI) asked the South Australian government what they wanted to focus on in terms of better social service outcomes. The government asked for an intervention to bring down the high numbers of children in the formal protection system. TACSI, working with Sarah Schulman and Chris Vanstone, developed a peer-to-peer solution that looks astonishingly simple on the surface: families who have come through tough times mentor families experiencing tough times. Or in the words of Family by Family, sharing families mentor seeking families.

Watch Dana explain how getting to this solution was a learning experience in collaboration between unusual partners, in trust-building and in adaptation:

Family by Family: Australian social innovation in action – MaRS Global Leadership from MaRS Discovery District on Vimeo.

Following this MaRS Global Leadership presentation, Dana joined SiG and 160+ participants at SIX Vancouver, May 27-29, where we were privileged to hear an opening discussion between Dr. Frances Westley and Tyze Founder, Vickie Cammack. The conversation focused on the effects of culture on our spirits, our organizations and our society. In many ways I feel the key to Family by Family’s success was in taking the time to understand the culture it was entering – that of families experiencing difficult times and why change was so difficult to achieve.

The result of TACSI engaging with community in the design and prototyping of Family by Family was an equally deep impact on the so-called experts charged with delivering the program. Dana spoke to the benefits of Family by Family for the culture inside the public sector in South Australia, those delivering the program at Family by Family and the broader TACSI design team. So profound has been the impact, that TACSI and the government are looking for ways to scale the model.

During Frances and Vickie’s discussion, the conversation turned to a desire to understand resilience and vulnerability more deeply. Being open to exploring our own vulnerability also opens up opportunities to see and understand others. As Frances reflected, if you can’t touch the vulnerability in yourself, you can’t touch it in others either. And the result is that our fear of the “other” increases. We don’t have to look far to see fear guiding many interactions across cultures in the world.

Six Day 1 Musqueam Welcome and Interview with Frances Westley 125

Photo Credit: Komal Minhas for KoMedia

Following the discussion, Dana reflected on our shared journey — on the fact that we are all in this world together; that we all want similar things. As Allyson Hewitt said at the end of Dana’s MaRS presentation, we are always sharing and seeking change. And it’s not a one-way street.

The Family by Family program has seen sharing families — those willing to volunteer time to support those experiencing tough times — become seeking families themselves. These times of vulnerability are to be expected and need not be permanent. As a community acting together and understanding each other more deeply, we can become more resilient. Vickie Cammack may refer to this as a recognition of our interdependence. The Family by Family model is supporting a strengthening in community resilience. As seeking families achieve their goals, they increase their ability to share their experience and learning with others. At scale, the impact is a sea-change — this increased resilience enables the flow of resources, both personal and community, towards systemic change. We all seek support and understanding at different times in our lives. Being awake to this is not to be stuck, but to be open to others. In a second post about Social Innovation Canada 2014, I will explore what it means to know our own fears and desires better, as well as those of others with whom we experience conflict, thanks to the wonderful contribution of David Diamond at SIX Vancouver. The ability to understand others through understanding ourselves is the result of a deepening empathy. SiG is so pleased to be co-presenting a conversation with Bill Drayton, Founder of Ashoka, on June 19th at MaRS. Bill has turned his extensive experience towards supporting and promoting entrepreneurs fostering empathy in our world. You can see details on that event here.

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