Microtainer: social innovation & lab links we’re following (November 2014)

Curator’s note:
From 2015, I will be handing over the creation of the monthly Microtainers to Terrie of the MaRS Solutions Lab. Terrie is extremely plugged in to all things design x social innovation and a natural fit for this bloggette. It has been an absolute pleasure to curate these lists ~ thank you for your readership and recommendations!  — Warmly, Satsuko

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c/o Suzanne Antonelli

This mini blog, or bloggette, is part of our ongoing effort to spread information that we think will be interesting, insightful and useful to lab practitioners and the lab-curious. Below is a collection of resources that crossed the desks of Terrie Chan (MaRS Solutions Lab) and Satsuko VanAntwerp (SiG) over the month of November 2014. In no particular order:

LABS

  1. SSIR blog post: “Four Social-Change Results That Innovation Labs Deliver,” by Amira Bliss (Rockefeller Foundation) and Nidhi Sahni (The Bridgespan Group), describes the four core unique deliverables that social innovation labs could provide.
  1. Webinar: “A New Approach to Tackle Systems Change: Social Innovation Labs,” by The Bridgespan Group, intends to build an understanding of what social innovation labs are and how they can be used to address complex social and environmental problems. The webinar shares research, expert insights, and perspectives on how these labs have helped funders and nonprofit organizations create environments conducive to innovation and experimentation.
    1. Blog post: “What Are Social (Innovation) Labs, and Why Should You Care?” by Zaid Hassan (co-founder of Reos Partners), does exactly as the title suggests. Zaid explains that social labs have three characteristics:
  • Social labs involve diverse stakeholders, including the people impacted. By contrast, a planning approach would bring together a small group of experts and develop a top-down, command-and-control solution.
  • They are experimental, relying on trial and error to create and manage a portfolio that guides investment decisions. A planning approach can put all its eggs in one basket.
  • They take a systems-based approach that addresses challenges at a root-cause level. A planning approach may address the symptoms, but not the cause, of a social problem.

Also, check out this video that explains social labs and Reos’ approach.

  1. Report: “Evaluating New Housing Services,” by Parsons DESIS Lab, Public Policy Lab, and The NYC Department of Housing Preservation and Development, details the findings from their ambitious partnership to design better services for New Yorkers seeking affordable housing.
  1. Blog post: “4 Key Challenges Facing Local Government Innovators,” by Nigel Jacob of New Urban Mechanics in Boston, reflects on a six-month selection process for the City Accelerator’s first cohort on embedding innovation in local government. The selection process surfaced four key tensions that our finalists, and many other cities, are struggling with in the work to make innovation course-of-business. These are:
  • Balancing incremental improvement and “disruptive” or “transformative” approaches to innovation;
  • Putting city residents at the center in a bureaucratic environment;
  • Nurturing innovation in city departments; and,
  • Developing and structuring innovation partnerships.
  1. Learnings and reflections pushing the boundaries of the lab practice (blog post): “A new kind of prototyping,” by Sarah Schulman of InWithForward, reflects and shares the team’s journey (including what’s working and isn’t working) on their Burnaby project.

After 10-weeks of on-the-ground research, and 12-weeks of negotiations, the team is working with three service delivery partners to prototype new roles, human resourcing practices, and regulatory frameworks within the existing system. And, they share that they may have fallen short in the past due to the wrong (1) business model, (2) resource base, and (3) growth strategy. With prototyping set to go for the next 6 months, this is a live project you will want to follow.

        1. Online magazine: This season’s issue of “The Long and Short,” by Nesta, is dedicated to labs of all kinds. Articles to check out, include:

GENERAL / RELATED

              1. HBR article: “Look to Government—Yes, Government—for New Social Innovations,” by Christian Bason (Danish Design Centre) and Philip Colligan (Nesta), urges people in search of innovation to look to governments. Coined as i-teams, these public innovation teams are set up by national and city governments to pioneer a new form of experimental government.
              1. Interesting blog post, “Communication can be a sore subject… or is that sensitive?” by Participle, on the importance of language and how it can be understood very differently by those who use the terms (public servants, service providers, social workers…) and those who use the service.

On a separate, but related note: Participle has titled their blog site Relational Welfare, which is an important concept for public service innovation. The concept is described as “a truly responsive welfare state that builds the capabilities of all: services that value and build on relationships.” For more about this way of thinking and how public servants can adopt it, see their blog post, “First steps to thinking Relationally?” which builds on co-production and asset-based thinking.

      1. Truly excellent podcast episode, “Solving it – solving our broken systems,” by TED Radio Hour, about complex social problems and how people are going about solving, working around, and addressing them.

Episode info: “From politics, to healthcare, to law and the justice system — some things just don’t seem to work as they should. In this hour, TED speakers share some big ideas on how to solve the seemingly impossible. Attorney Philip K. Howard argues the U.S. has become a legal minefield and we need to simplify our laws. Legal scholar Lawrence Lessig says corruption is at the heart of American politics and issues a bipartisan call for change. Health advocate Rebecca Onie describes how our healthcare system can be restructured to not just treat — but prevent — illness. Lawyer Bryan Stevenson explains how America’s criminal justice system works against the poor and people of color, and how we can address it” (hat tip Pamela Rounis).

    1. Blog post: “Mental models of change – the co-creative mindset,” by John Baxter, reflects on complex systems and on how difficult it is to create top-down change.
    1. Link to sign up for updates on Al Etmanski’s new book, coming soon. For a sample of his disruptive, bridging, and receptive innovator theory that he expands on in his book, see the transcript from his talk at SEWF (I may be biased as Al is one of SiG’s directors, but I found this talk to be incredibly moving and powerful // not to miss!).
    1. Super interesting paper: “Nudging: A Very Short Guide” by Cass R. Sunstein (Behaviour Economics guru / co-author of “Nudge” among many other books).

From the abstract: “The essay offers a general introduction to the idea of nudging, along with a list of ten of the most important ‘nudges.’ It also provides a short discussion of whether to create some kind of separate ‘behavioral insights unit,’ capable of conducting its own research, or instead to rely on existing institutions.”

The ten most important nudges listed in the paper are:

    • Default rules/ Ex: automatic enrollment in programs, including education, health and savings.
    • Simplification/ The benefits of important programs (involving education, health, finance, poverty, and employment) are greatly reduced because of undue complexity.
    • Use of social norms/ emphasizing what most people do. Ex: “most people plan to vote” or “nine out of ten hotel guests reuse their towels.”
    • Increases in ease and convenience/ Ex: making low-cost options or healthy food more visible.
    • Disclosure/ Ex: the economic or environmental costs associated with energy use, or the full cost of certain credit cards — or large amounts of data, Ex: data.gov & Open Government Partnership.
    • Warnings, graphics or otherwise/ Ex: as for cigarettes.
    • Precommitment strategies/ by which people commit to a certain course of action.
    • Reminders/ Ex: by email or text message, as for overdue bills and coming obligations or appointments.
    • Eliciting implementation intentions/ Ex: “do you plan to vote?”
    • Informing people of the nature and consequences of their own past choices/ “smart disclosure” in the US and the “midata project” in the UK.
    1. Website: Gov2020, by Deloitte, explores the future of government in the year 2020 by looking at Drivers of change (39 factors that change the context in which government operates) and Trends (194 government shifts that result from the drivers of change). Gov2020 aims to be updated on a regular basis based on reader input and changing circumstances in the world. So far, the website has some pretty neat infographics, including this one on the circular economy (or cradle to cradle).
    1. Excellent workbook, “Wicked Solutions: a systems approach to complex problems” by Bob Williams and Sjon van ’t Hof, on systems concepts (inter-relationships, perspectives and boundaries). The workbook aims to help readers:
    • Assess wicked situations;
    • Unpick the tangle of issues that need addressing;
    • Design suitable ways of tackling those issues and dealing with some tricky aspects of working in wicked situations; and,
    • Find more information about systems methods and managing interventions systemically (hat tip Cindy Banyai).
    1. The much anticipated book, “Design for Policy” by Christian Bason, provides a rich, detailed analysis of design as a tool for addressing public problems and capturing opportunities for achieving better and more efficient societal outcomes. The book suggests that design may offer a fundamental reinvention of the art and craft of policy making for the twenty-first century. From challenging current problem spaces to driving the creative quest for new solutions and shaping the physical and virtual artefacts of policy implementation, design holds significant, yet largely unexplored, potential.

The book includes contributions from lab heavy hitters: Scott Brown and Eduardo Staszowski (Parsons DESIS Lab), Banny Banerjee (Stanford d.school), Laura Bunt (formerly of Nesta), Jesper Christiansen and Kit Lykketoft (MindLab), Ezio Manzini (Politecnico di Milano & the DESIS Network), Andrea Siodmok (UK Policy Lab), Marco Steinberg (formerly Sitra & Helsinki Design Lab), Stéphane Vincent (La 27e Région) and many more! Microtainer readers can use discount code G14iPT35 to receive 35% off!

    1. Report: “How can public organisations better create, improve and adapt?” by Geoff Mulgan, draws on past reports and makes linkages across Nesta’s recent practical and research work on how the public sector can become a more effective innovator. Geoff sets out Nesta’s approach to combining greater creativity with more attention to evidence and impact. The report aims to show:
  • Why innovation in the public sector matters more than ever at a time of austerity.
  • How innovation in the public sector is best managed at every stage, from the origins of an idea to large–scale impact.
  • How new tools – ranging from open data to crowdsourcing – can accelerate innovation in public organisations.
        1. And, another by Geoff Mulgan, an essay: “Policies to support social innovation: Where they are and where they may be heading” — on page 4 of the newsletter for the Bureau of Economic Policy Advisers (BEPA) — explores government responses to the need for social innovation and ways for governments to make more progress. Government responses include:
  • Funding for innovative projects in society — sometimes emphasising new ideas, and at other times emphasising formal experiments and ‘scaling.’
  • Policies that adapt more traditional technology support.
  • Addressing the conditions for innovation. Ex: new legal forms to make it easier to combine financial and social goals; new reliefs for social investment; new asset classes, such as social impact bonds.
  • Places, such as hubs, incubators, accelerators and zones. Ex: Bilbao pioneered a social innovation park.
  • Teams and structures — labs and innovation teams — often within or on the edge of government.
    1. Report: “Delivering Public Service For the Future: How Europe Can Lead Public-Sector Transformation” is a collection of essays on the opportunity and challenge of public service in the digital age. It includes one from Christian Bason on P.15, “Redesigning Public Institutions: Towards Democracy as Collaborative Problem Solving,” which illustrates the need for the public sector to shift towards co-production.

Co-design between politicians, policymakers and citizens not only leads to more effective outcomes; it also redistributes the power dynamic by handing ordinary citizens a share of the influence, and a sense of empowerment, ownership and collective responsibility in governance drawn from their everyday experience.”

                                1. SSIR blog post: “The Tactics of Collaboration,” by Steve Wright, makes the case for participatory methods and collaboration, as well as for the “stages of moral development, where we learn to weigh personal benefit against collective benefit.” These stages are:
                                • Stage 1: Commitment/ the first stage of any collaborative effort is to create a context for membership.
                                • Stage 2: Partnership/ give and take defines the partnership stage—each party gives something of value and takes away something of value.
                                • Stage 3: Vulnerability/ vulnerability requires that we let go of control.
                                • Stage 4: Emergence/ doesn’t prescribe explicit outputs or milestones, but instead focuses on increasing the likelihood that an unforeseen solution will emerge.
What have we missed?
What lab-related links have you been following this past month?

About Satsuko VanAntwerp

Satsuko VanAntwerp berlin squareSatsuko is a manager at Social Innovation Generation’s national office. Satsuko supports social innovation lab practitioners and government innovators through writing, research, facilitation and community building.

 

About Terrie Chan

headshot-Terrie-Chan.ver2-250x250Terrie is the Associate for the MaRS Solutions Lab. Terrie is passionate about designing interventions that encourage creative and collaborative behaviour. Fascinated by how spatial and communications design can affect group problem-solving capacity, Terrie invests her creativity and energy to make the Lab’s space design, communication assets, and collaborative tools stand out.

A cup of sugar

In a September Globe and Mail article, Doug Saunders compiled “Five schools of thought about where the world may be headed next.” It is a thoughtful and robust analysis that includes scenarios as dire as wholesale climate panic to the beginnings of a new Cold War. The focus is on power — emerging or declining, shifting allegiances, the possibility that we soon will have no world super-power — and seeing ourselves “rudderless,” but as likely as not to continue muddling through the decades to come.

None of Saunders’ possible futures imagine a sustainable global ecosystem led by the young leaders being educated today. Nor are any scenarios informed by the young people we come into contact with at SiG, or the dozens of agencies and organizations in our orbit. It also strikes me that none of Saunders’ scenarios imagined the announcement that came hot on the heels of his speculations.

Root of Empathy ℅ kidscanfly.ca

Root of Empathy ℅ kidscanfly.ca

In the same month, the heirs to the fabled Rockefeller oil fortune withdrew their funds from fossil fuel investments. “John D. Rockefeller, the founder of Standard Oil, moved America out of whale oil and into petroleum,” said Stephen Heintz, president of the Rockefeller Brothers Fund, in a statement published in The Guardian“We are quite convinced that if he were alive today, as an astute businessman looking out to the future, he would be moving out of fossil fuels and investing in clean, renewable energy.”

This obviously made the news because the Rockefeller fortune was made in oil and yet this increasingly progressive foundation sees no future in its further exploitation. And then, there was this: just last week, multiple news agencies reported that the U.S. and Chinese presidents have laid out ambitious new targets to cut pollution in a deal that negotiators hope will inspire similarly dramatic commitments from other countries.

I like Doug Saunders’ writing very much, but I don’t think it need be naive to suggest a brighter future is at least worthy of consideration.

We see evidence that positive change is occurring and that younger generations are engaged with co-designing plausible alternatives.​ The world needn’t be so bleak and power-led — a tug-of-war between old enemies. 

Of the sectors engaging in positive futures, the philanthropic sector appears very interested in leading the way. Foundations are getting out in front of the curve. Unconstrained by policy or profit margins, they have been re-imagining their role both in our uncertain present and our possible future.

While Rockefeller may be jumping ahead south of the border, in Canada, the J.W. McConnell Family Foundation is leading and creating the conditions for the exploration of social innovation acceleration and the amplification we need to get in front of our shared social and environmental challenges.

℅ RECODE (@letsrecode)

℅ RECODE (@letsrecode)

At the 2014 Social Finance Forum, McConnell’s Stephen Huddart launched RECODE, inspiring social innovation and entrepreneurship initiatives led by young people in higher education institutions. This is one of dozens of initiatives being designed to build capacity for the next generation of leaders to see the possibilities, not the barriers in the systems around us.

Recently, I was very fortunate to hear Shawn A-in-chut Atleo speak to a small circle of people about Re-imagining Philanthropy. He described the sea-change coming with the growth in young indigenous populations in Canada and how getting to change will necessarily mean integrating all parts of our national systems with aboriginal teachings and practice.

℅ The Daily Mail

℅ The Daily Mail

Nothing could be more exciting and more overdue. I see a convergence of challenges, certainly, but not hopelessness in our shared future. Atleo described philanthropy as being aboriginal in nature — like the give and the take of a neighbourly cup of sugar, the exchange is one of friendship.

On November 24th, Stephen Huddart will speak at MaRS about Philanthropy for Uncertain Times: Social Innovation and Systemic Change. And if I may be so bold, I don’t think he would disagree with me: the times are uncertain, but we have more than just the best of bad choices to make. Informed by history, indigenous practice and contemporary systems approaches, together we can work towards a more resilient, sustainable future.

Register for Philanthropy for Uncertain Times: Social Innovation and Systemic Change — November 24, 2014 at MaRS Discovery District, 5:30 PM to 7:00 PM (EST)

A Bold Goal for Children in the North End of Winnipeg

Do an Internet search of the ‘North End of Winnipeg’ and you will see ‘poverty’ and ‘violence’ come up the quickest and the most often.

North End To someone who is not familiar with the North End, or doesn’t frequent this community, it can mistakenly come across as a hotbed of crime and broken families – a place you either avoid altogether or drive through to get elsewhere, with your windows up and your car doors locked.

Those of us who live and work here, however, know it as a community unlike any other – full of culture, spirit, and generosity. That’s why we’re here and that’s why we love this community.

The North End portrayed in the media is merely an illusion, one that has been created through the glamourization of negative events.

DL-022In actuality, it is a neighbourhood where you can walk down the street during the daytime and be greeted by a “hello!” from passersby. You’ll inevitably run into someone you know who’s a friend of your friend from that thing you were at that one time. When you frequent a restaurant or a shop in the North End, the owner will remember your name and if you wander into a resource centre, you’ll often be greeted with a warm cup of coffee.

This is not to say that the North End is without flaws — like any other neighbourhood, it has its challenges. A look at the statistics around the North End — also known as Point Douglas — will tell you that this neighbourhood is among the most impoverished in Canada. You’ll also see that 40% of kids who are born in Point Douglas are not academically or socially school-ready by the age of 5.

What you won’t see emphasized, however, is that along with the 40% of kids that are not school-ready, there is another 60% who are school-ready and are going on to achieve success in school and throughout their lives. 

The Winnipeg Boldness Project

DL-094

This is where The Winnipeg Boldness Project will focus: not only on the challenges facing the North End, but on the ongoing successes. What are the things already happening in the neighbourhood that are creating the conditions for some kids to succeed and how can we replicate them in a large way?

Through a one-year Boldness ‘Collaboratory’ process, the project intends to pinpoint just that.

DL-033

The Winnipeg Boldness Project is embarking upon a research process that will mobilize the community narratives and knowledge base that already exist within this unique neighbourhood. We are certain that a community-based solution to the challenges around Early Childhood Development (ECD) can be uncovered.

The Winnipeg Boldness Project is taking the time to live the questions and truly understand what the answers are in a deep and meaningful way.

What’s crystal clear to us is that this is a community that has been consulted to the extreme and that much of the information and knowledge we’re looking for has already been collected. Our job now is fourfold:

  1. Take that raw data and distill it into key ideas that we believe should be at the core of this powerful paradigm.
  2. Create a strength-based narrative that properly conveys a message of the community, for the community.
  3. Explore these ideas to develop several theories around change and then rapidly test (prototype) these theories to determine their validity and efficacy.
  4. Develop and implement an intervention strategy, based on the findings, to ultimately achieve our Bold Goal: to dramatically transform the well-being of young children in Point Douglas.

When I use the word transformation, let me be perfectly clear that this is not meant to imply that the North End in any way needs to be “fixed.” This neighbourhood is loved in a strong and unwavering way and certainly does not need to adjust to the system, but rather the system needs to adapt to it and support its residents.

DL-093With this mindset, we anticipate the rate of school-ready kids at the age of five in Point Douglas will jump from 60% to 80% by the year 2020. Some might say this is a lofty goal that’s near impossible. We say that with the right amount of boldness anything is possible and we know that the North End has the knowledge and the heart to drive this change.

Lessons From Being At the Cutting Edge – TACSI

Next week, The Australian Centre for Social Innovation (TACSI) is Toronto-bound for Social Innovation Canada 2014 (#socinncan) – an event series that is bringing together leading social innovators, social entrepreneurs, and social financiers to exchange learnings and continue to foster a global culture of social innovation.

TACSI will be bringing unique stories and questions to the table. With a co-design approach that is transforming family-services, a knack for unusual partnerships, and first-hand experience of the risks and hurdles in solution seeking, TACSI will share their lens on social innovation in action during #socinncan (on May 22nd at MaRS) — a process that is always learning in action.

C/O TACSI: Our Co-Design Process

C/O TACSI: Our Co-Design Process

Unusual Partners

What does it look like to bring government, designers, service-providers, and families into the same design process? TACSI calls it Radical Redesign: “…an approach that operates bottom-up and top-down in, with and for communities to generate, test, and improve ideas at an interaction and system level” (Radical Redesign/ Family by Family Report, 2011).

Seeing a big gap between government approaches to social problem solving (top-down), community approaches (bottom-up), and “solutions'” end-users, TACSI brings together a range of unusual partners to foster positive social impacts, with the end goal of closing that gap and affecting systems change.

Social impact work is the only work we do at TACSI. Since 2010 we’ve been developing a methodology for building solutions that create change, are financially sustainable and are grounded in what the community wants and needs. We call it co-design, we use it every day and we’ve used it to create award-winning and money saving solutions like Family by Family — TACSI, Innovation Support (Our Offers)

What does successful social innovation look like? TACSI’s flagship solution, Family by Family, is a celebrated program that “was co-designed with families and is delivered by families” with unprecedented results:

After One Year90% of the families in the program achieved their goals.

After Three Years: Cost benefit analysis showed “that the program saves $7 for every $1 invested by keeping kids out of state care.”

But measurable (quantitative) results rarely tell the whole story or reflect the ongoing shifts and transformations within communities. TACSI’s own reflection on success focuses on people’s view of a good life:

We don’t think success should be measured in terms of services or systems, but in terms of more people living the lives they want — Radical Redesign/ Family by Family Report, 2011 

This form of measurement— a lot messier to ‘measure’ and to understand — demands a constant process of learning, listening, and making connections to what is ‘good.’ 

TACSI: The Seven Questions
Screen Shot 2014-05-12 at 1.28.37 PM

C/O TACSI Radical Redesign/ Family by Family Report

1 GET READY
What team fits the problem?
2 LOOK & LISTEN
What are good outcomes?

3 CREATE
What ideas could improve outcomes?
4 PROTOTYPE INTERACTIONS
What interactions shift outcomes?
5 PROTOTYPE SYSTEMS
What supports new interactions?
6 VALUE
What value does the solution create?
7 GROW
How can we spread the solution?

Are we doing good?

Being at the cutting edge, being innovative, having impact, and ‘doing good’ are not necessarily, or inherently, synonymous. How do we keep track of what is good (and for whom) during solution-design, when other metrics and terms (impact/change/transformation/efficiency/systems) often end up dominating our discourse?

Last summer, sociologist Sarah Schulman (In With Forward) reflected on the social solutions she helped develop with TACSI in 2011-2012, during a webinar for our Inspiring Action for Social Impact series.

Sarah Schulman asks, Are we doing good? from Social Innovation Generation on Vimeo.
 

Risks, Failures, Hurdles

Social innovators can’t wear rose coloured glasses if they are committed to rosy results for their clients and end-users. 

As a sociologist myself, the question “Are we doing good?” invokes an ethic that process and results cannot be evaluated in isolation — the means need to be as just as the ends. Putting results in context — both quantitative and qualitative results — demands digging into the risks, recognizing and analyzing hurdles, and identifying and learning from failure quickly. It’s an emergent and imperfect process that requires facing and preparing for fallibility head on, without the glamorization of ‘good intentions.’

As one TACSI/Family by Family team member put it:

There is nowhere to hide in the social innovation world. You have to stand behind your ideas, be prepared for them to sometimes fail and be able to admit that they did. You have to be brave enough to do things differently, often with no previous framework to work from.”

Mobilizing Experiences, Learning in Action

May 22nd TACSI will be diving deep into their approach, lessons, stories, and success as part of our Inspiring Action for Social Impact series, MaRS Global Leadership, and Social Innovation Canada.

Register here to learn more, join the conversation, and gain key insights from Australian Social Innovation In Action!

Microtainer: social innovation & lab links we’re following (Feb 2014)

This mini blog, or bloggette, is part of our ongoing effort to spread information that we think will be interesting, insightful and useful to lab practitioners and the lab-curious. Below is a collection of resources that crossed the desks of Hyun-Duck Chung (MaRS Solutions Lab) and Satsuko VanAntwerp (SiG) over the month of February 2014. In no particular order:

  1. Blog post by Fast company with a round up of alternative design education options that “won’t break the bank” (ie. from $25/month to around 10K, instead of 100K and 4 years). Includes online options, pop-up design courses and boot camps from the likes of Austin Centre for Design, Stanford D.school, Behance, etc (found via Alexander Dirksen).

  1. Article on “The Nexus Effect: When Leaders Span Group Boundaries” highlighting three stories of cross-sector, multi-stakeholder partnerships and how this approach to leadership is becoming increasingly important for our changing times.

  1. This past Saturday, OCAD’s Situation Lab hosted a design jam, called Futurematic, where the group designed and created products from the future using the Extrapolation Lab’s foresight methodology. These products are in a vending machine in the main OCAD building — don’t miss this glimpse into the future: go see them for yourself! (My fave: In Touch – how do you really feel?) Stuart, we hope you will host more of these soon!

  1. Article in Stanford’s Social Innovation Review about how funders are exploring the deliberate reintroduction of risk-taking (ie. incorporating learning from failure and trial & error tinkering) into their processes and portfolios, in order to catalyze breakthrough change. Also, this blog post by Nesta’s Philip Colligan and Helen Goulden talks about how labs can make better funding decisions.

  1. A guide to prototyping new ideas put together by Nesta and ThinkPublic.

  1. Article highlighting nine strategies to deliver impact at scale distilled from Year Up’s lived experience of “scaling what works” (note: also appeared in SSIR). For another angle on the topic of scaling, check out this super interesting blog post exploring “Innovation for Development: Scaling Up or Evolving?” by Giulio Quagiotto, UN Global Pulse Lab, and Milica Begovic Radojevic, UNDP Europe & Central Asia. Also, this e-book,Scaling: Small Smart Moves For Outsized Results,” explores how to achieve big goals using minimal efforts.

  1. Two great publications from Accenture on public sector innovation: “Delivering Public Service for the Future: Navigating the Shifts” describes four profound structural shifts and a corresponding framework of practical actions governments can take to deliver the public service outcomes they want at a cost that can be sustained. “Radically Rethinking Public Services” makes the case for citizen-centred public services that are co-designed with citizens — in order to lower the cost of service delivery, while improving citizen outcomes (reminded of Nesta’s Radical Efficiency model, also awesome)

  1. Report and implementation how-to guide:Public & Collaborative: Designing Services for Housing” by Public Policy Lab, New York City Department of Housing Preservation and Development and Parsons DESIS Lab, brings together 18 months of discovery and co-design with agency staff, service providers, and New York City residents. The report illustrates how the team applied user research and service design methods to the provision of housing services.

  1. Blog post by Momenteer Erika Bailey about culture and behaviour change and why discomfort is part of the process: “It Gets Worse Before It Gets Better – A Cautionary Tale.”

  1. Article in FastcoExist, “How To Turn Colleges Into Incubators For Changemaking Design,” provides five tips for reaching out to colleges. The article also makes the case for seasoned designers to work with design students in order to plant the seed for a future in social good design.

  1. Book:Enabling City 2” (and this cute, short video: Your Imagination Matters) by Chiara Camponeschi. In the words of MindLab’s Christian Bason, “Chiara Camponeschi has written a powerful contribution to our thinking about the future of cities. Collectively, the essays, articles and cases presented in this volume provide more than insight and inspiration – they demonstrate the emergence of a very different kind of urban reality: human, sharing, inclusive, resilient, innovative. The ideas in this book should influence anyone involved with urban and civic development, whether professionally or personally. Enabling City will be a tremendously valuable resource for many years to come.”

  1. Online version of Kennisland’s Annual Report for 2013 — beautifully designed and highlighting some great achievements including: a neighbourhood crowdfunding initiative, a series on social design for complex societal problems (the wicked series), and a social innovation lab gathering with leading labs from around the world (can you spot SiG@Waterloo’s own Sam Laban in the picture?).

  1. Excellent write up by Nesta’s Geoff Mulgan about public sector labs and social innovation labs: what are they, background, different methods, different typologies, and some great questions for the future of lab practice.

  1. Blog post exploring the differences between social entrepreneurship vs. social innovation (I’ve found this paper by France Westley helpful in defining this difference, particularly figure 1 on page 4).

  1. Fascinating summary of the book, The Moral Imagination: The Art & Soul of Building Peace, by John Paul Lederach – explores the theory of moral imagination, which has many overlaps with movement building, partnership brokering, facilitation, non-violent communications… all in the name of developing solutions (co-designing them!) to tough social challenges. The summary also has a lot of great metaphors: spiders and webs, partnerships, yeast – catalysts for movements.

  1. Blog post summarizing thoughts and perspectives from GovLab Ideas Luncheon Series on “Applying Human Centred Design Principles to Public Problems” with Jesper Christiansen of MindLab. Jesper illustrates the concept by talking about the Ministry of Employment’s approach to transforming the employment system — a cornerstone of their social welfare system and a significant public expenditure.

  1. The Natural Step’s Sustainable Transition Lab has updated the stages in their lab process on their website. Check out what happens during Pre-lab, Phase I, II, and III.

  1. Interesting blog post by Joe Julier, researcher at FutureGov and London’s DESIS Lab, exploring whether social design is a new tool for a designer’s toolkit or whether it is becoming ingrained in design philosophy (found via Terrie Chan).

  2. This is very cool: “ReFraming: The Art of Thinking Differently” is a website that takes you through, step-by-step, to help you reframe a situation or challenge – that is, to see the other side of the coin.

What have we missed? What lab-related links have you been following this past month?

Hyun-Duck & Satsuko