Microtainer: social innovation & lab links we’re following (September 2013)

This mini blog, or bloggette, is part of our ongoing effort to spread information that we think will be interesting, insightful and useful to lab practitioners and the lab-curious. Below is a collection of resources that crossed the desks of Hyun-Duck Chung (MaRS Solutions Lab) and Satsuko VanAntwerp (SiG) over the month of September 2013. In no particular order:

1. List of books, articles, and other readings related to simulations for social innovation labs put together by Mark Tovey of SiG@Waterloo. Topics include: social innovation, policy, modelling social and political systems, tools for groups, toolkits, information design, and interaction design.

2. Report about ‘Design for Public Good’ that includes tools for enhancing government innovation and public service design and twelve case studies. Cases include MindLab’s ‘Young Taxpayers’ project and a profile about Helsinki Design Lab. The report’s authors are Design for Public Good and SEE (Sharing Experiences Europe) Platform.

3. New book about citizen-focused government: Putting Citizens First. Academics and practitioners from around the globe share stories about putting the citizen in the center of public development. MindLab’s Christian Bason talks about user involvement in Chapter 5 ‘Engaging Citizens in Policy Innovation’.

4. Guidebook on hosting meaningful conversations: Gather: The Art and Science of Effective Convening’ from the Rockefeller Foundation by The Rockefeller Foundation and The Monitor Institute. The guidebook covers the essentials of planning and executing effective gatherings, including: deciding whether to convene, clarifying a “north star” purpose, and making design choices that flow from that purpose, design principles, key questions, and critical issues to be considered and customized per situation.

5. NoTosh is a UK company that applies design thinking to teach and learn anything, working with schools and corporations alike. One of their recent blog posts covers Hexagonal Thinking: an effective way to help learners synthesize ideas by allowing them to quickly model different ways of organizing their thoughts. As hexagonal syntheses are often unique to individual team members, it can be used to highlight areas of uncertainty, gaps in connecting existing material, and guide subsequent ideation and prototyping work.

6. Talk by MaRS Solutions Lab Director Joeri van den Steenhoven at the RQIS (Réseau québécois en innovation sociale) conference “L’innovation sociale, un enjeu mondial”. The introduction is in French but Joeri’s talk is in English.

7. Creative Confidence is the latest collaborative project of the Kelley brothers David (founder of IDEO and Stanford’s d.school) and Tom (partner at IDEO and executive fellow at UC Berkeley’s Haas School of Business). Designed as a tool kit for developing creative confidence in everyone, the book includes ideas and activities that help readers to apply design thinking and processes into their personal and professional lives. The anecdotes illustrate examples of how others have done it, while providing an insider’s look into their respective organizations. David’s TedTalk (2012) provides a preview if you can’t wait for the book to come out in October 2013.

8. The Solution Revolution launched in Toronto this month. William D. Eggers & Paul Macmillan of Deloitte provides a highly readable synthesis on “how business, government, and social enterprises are teaming up to solve society’s toughest problems”. Chapter by chapter the book highlights the key players, technologies, scalable business models, new types of currencies and exchanges that are creating an exciting ecosystem of possibilities. A must-read for anyone tackling local and global challenges to create better solutions.

9. The Center for Urban Pedagogy’s (CUP) produces a “series of foldout posters that use graphic design to explore and explain public policy”. Produced four times a year, each poster is a collaborative output of a designer, an advocate, and CUP. Visit their Making Policy Public site for project schedules and submission guidelines.

10. Reflective blog posts about the state of Canada’s Lab practice by Chris Lee and Ben McCammon following a lab practitioners gathering. Chris explores human-centered design theory and complexity and asks “What is the cost of not building relationships?” in his post: Spinning Plates & Relationships. Ben guides us through a series of questions to start to unravel systems change concepts in his post: You Say You Want Systems Change.

11. Very clear and accessible definition of ‘wicked problems’ from a business and design lens. Also a useful link list to other resources. This gem was put together by the smart folks at The Austin Centre for Design.

12. A Problem Solving Primer, put together by the Australian government’s DesignGov team, is a collection of answers from decision makers, practitioners and all-around talented people around four questions: 1) What one thing would you recommend when dealing with limited resources and competing priorities? 2) What is the key thing to remember when you are confronted by complex problems? 3) When you’re confronted with a difficult issue, where do you start? 4) What is your favourite tool or technique to use in problem solving?

13. In the paperFriendly Hacking Into The Public Sector: Co-creating Public Policies Within Regional Governments’, Public Innovation Lab La 27e Region share their lessons learned and experiences with conducting fifteen experiments with nine regional administrations in France. The paper highlights the key components of friendly hacking, a framework for implementing radical innovation in the public administration context.

14. Three blog reflections from MindLab’s How Public Design seminar among lab practitioners and international innovation gurus. MaRS Solutions Lab’s Joeri van den Steenhoven explores the impact of labs and how design-led innovations can help government in his post: ‘Design Innovation and Government’. Kennisland’s Dr. Sarah Schulman explores the implications of lab solutions and of building the Lab practice in her post: ‘Means and Ends’. MindLab’s Jesper Christiansen explores what we mean by public design and take-aways from conversations at the session in his post: “How Public Design: exploring a new conversation #1” (keeping an eye out for a #2!).

15. Reflective blog posts about co-production in Canada following the Toronto Co-Production Meetup with nef’s Lucy Stephens. Lucy Gao explores the similarities, differences and overlaps between Co-Production and Collaborative Consumption in her post: ‘What Is Co-Production and How Does It Relate To Collaborative Consumption’. Melissa Tulio shares her perspective and application to the Ontario Public Service and the six elements of co-production in her post: ‘Co-Production: learnings from Lucie Stephens’. Terrie Chan explores wellbeing, public service design and the power of partnerships and collaboration in her post: ‘Putting The Public Back In Public Services And Policies: What Co-Production And Pop-Ups Can Teach Us’.

16. The bookDesign Forward: Creative Strategies for Sustainable Change’ explores how design can be used as a strategic and holistic way of finding and creating sustainable and successful solutions. Written by Frog Design founder Hartmut Esslinger.

What have we missed? We invite you to share in the comment section the resources that you’ve come across recently that you think would be interesting to this community!

Hyun-Duck and Satsuko

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Satsuko VanAntwerp About Satsuko VanAntwerp

Satsuko is a business thinker who loves figuring out what makes people tick. She is a Partner and Business Ethnographer at InWithForward, a social enterprise that works with people, professionals, and policy-makers to turn social safety nets into trampolines. Prior to joining InWithForward, she was a manager at Social Innovation Generation, where she led the Lab program. She holds an International Masters of Business Administration from Schulich School of Business, with a minor in Social Entrepreneurship from Copenhagen Business School.

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