Terrie Chan

About Terrie Chan

Terrie is the Associate for the MaRS Solutions Lab. Terrie is passionate about designing interventions that encourage creative and collaborative behaviour. Fascinated by how spatial and communications design can affect group problem-solving capacity, Terrie invests her creativity and energy to make the Lab’s space design, communication assets, and collaborative tools stand out.

Microtainer: lab resources (July 2015)

SiG Note: This article was originally published on July 7, 2015 on the MaRS Solutions Lab Blog. It has been cross-posted with permission from the author.
Launched August 2013, the Microtainer series was created and curated by Satsuko VanAntwerp of Social Innovation Generation. The MaRS Solutions Lab is excited to take on this legacy to spread information that will be interesting, insightful and useful to lab practitioners and the lab-curious. To access the whole archive of Microtainers, please visit the Microtainers series page.
Interesting resources that came across our desks in the month of June 2015 (in no particular order):

News: Thursday, July 9th, is the global labs gathering in London with LabWorks! Follow #LabWorks for this exciting conference and the latest learnings from 50 labs globally. 

1. WISIR’s Social Innovation Lab Guide is out!

This long-awaited lab guide presents a step-by-step process in designing and implementing your social innovation lab, with tips and advice on how to iterate and adjust design based on the context. We are thrilled to have had the opportunity to work with WISIR’s team, including Frances Westley and Sam Laban, and to share our learnings within the Prologue with Joeri’s “Testing a Lab Model”.

Social Innovation Lab Guide

2. Kennisland’s Publication: “Lab Practice: creating spaces for social change“

How to organise and run a social lab? Lab Practice aims to share experiences from doing a social lab with elderly people in Amsteldorp by sharing methodologies and stories from both changemakers and social lab facilitators.

3. Participate in RSD4 Symposium on Systemic Design in Banff, September 1-3

The RSD series has advanced an agenda for a strong integration between systems thinking and design to take on the most important challenges facing our planet today. The theme of this year’s symposium is At the Frontiers of Systemic Design.

Confirmed 5 extraordinary keynote speakers over the three day event:

  • Mugendi M’Rithaa, Cape Peninsula University of Technology, South Africa
  • Don Norman, University of California, San Diego, US
  • Lia Patrício, University of Porto, Portugal
  • Ann Pendleton-Jullian, The Ohio State University and Georgetown University, US
  • Ursula Tischner, Agency for Sustainable Design, Cologne, Germany
4. Service Design Berlin’s “Prototyping Public Services” slidedeck:

A great slidedeck on the difference between prototyping and piloting and  3 approaches to prototyping in the public sector.

Service Design Berlin prototype

5. Thoughtwork’s blog on Pixar’s 22 rules of storytelling adapted for UX:

As relevant for UX as for public + social innovation labs. Inspirational and interesting.

Microtainer UX

 6. Fast Co.Design’s “How Google Finally Got Design

A quick history to how design proliferated the DNA of Google. “Google has come so far, despite years of self-defeating battles over what constitutes good design. ‘When we brought up design at Google, people used to scoff,’ says John Wiley, a designer who, in nine years at Google, has seen the company transform. ‘It made it hard for us to hire great design talent because it didn’t seem like we had the full measure of respect for design.’ Here’s how an organization that once crowed about testing 42 shades of blue and called that design created a user-savvy organization that even Apple could learn from.”

7. Video: “Why Design Matters

A quick 3:42 minute video on why design matters, taking a historical approach on design through exploring politics and religion. Interesting!

Microtainer Why Design Matters

8. Business Insider’s “Art schools have minted more mega-unicorn startups than MIT”

“The most surprising finding in this list is that MIT has produced fewer mega-unicorns than two tiny art schools — the Rhode Island School of Design and The Art Center School of Design. […] Two of Xiaomi’s founders were design majors. RISD, an art school that isn’t even included in the U.S. News & World Reports rankings, educated two of Airbnb’s founders.”

9. News: “Google creates Sidewalk Labs to redesign city living with technology

…”Google CEO Larry Page says Google will focus on improving city living for everyone by developing new technologies to deal with urban issues like cost of living, transportation, and energy usage. The new company, based in New York, will be headed by headed by Dan Doctoroff, formerly New York Deputy Mayor of Economic Development and Bloomberg CEO.”

10. Recap of last week’s Civic Design Camp via Storify

We hosted Canada’s first Civic Design Camp on June 26, with an audience of 120+ designers, programmers, and civil servants to design responses to 5 real-life challenges submitted by the Canadian government and research organizations alike.

Microtainer: lab resources (April 2015)

SiG Note: This article was originally published on April 7, 2015 on the MaRS Solutions Lab Blog. It has been cross-posted with permission from the author.
Launched August 2013, the Microtainer series was created and curated by Satsuko VanAntwerp of Social Innovation Generation. The MaRS Solutions Lab is excited to take on this legacy to spread information that will be interesting, insightful and useful to lab practitioners and the lab-curious. To access the whole archive of Microtainers, please visit the Microtainers series page.
Interesting resources that came across our desks in the past 4 weeks (in no particular order):
1. Danish Design Centre’s interview series on “When does design become a political act?”

Engaging interviews with:

Scott Brown, Research Associate, Parsons DESIS Lab, The New School

Christian Bason, CEO, Danish Design Centre

Rosan Bosch, artist and founder of Rosan Bosch Studio

Kit Lykketoft, General Manager, MindLab

2. Jon Turney’s aeon article “How to design the future”

As technological choices become ever more complex, design fiction, not science, hints at the future we actually want.

How to design the future

C/O Dunne and Raby via aeon

3. Eric Schnurer’s article in The Atlantic “When Government Competes Against the Private Sector, Everybody Wins”

If civil servants are pitted against businesses, they become more innovative and secure most of the contracts put out for bid.

4. Simon O’Rafferty’s slides “Service Design: Tactics + Pitfalls”

Great slidedeck by Simon O’Rafferty on the methods of Service Design and its pitfalls.

5. Google Cultural Institute

Take a look at the work of The Lab at the Google Cultural Institute, merging ideas with art and technology.

Google Cultural Institute

C/O Google

6. News: The new Arts Impact Fund in UK

The Arts Impact Fund is a new £7million initiative set up to demonstrate the potential for social investment in arts. Note: Restrictions on funding from some partners mean the Arts Impact Fund can only lend to organisations registered in, and operating primarily in, England.

7. Dr. Andrea Siodmok’s blog “Design in Policy Making”

Can we create public services that are valuable to the public, so that they are delighted, even proud of their existence – whilst simultaneously saving money?

8. Laura Bolt’s blog on AIGA “A Genius Lesson from Franklyn in How to Rebrand a Branding Agency”

Great design example of rebranding an innovation firm.

Redesign innovation firm

C/I AIGA

For more speedy PSILabs updates, follow MaRS Solutions Lab @solutions_lab and Terrie at @terriehyichan.

Microtainer: lab resources (archive)

SiG Note: This article was originally published on March 17, 2015 on the MaRS Solutions Lab Blog. It has been cross-posted with permission from the author.

Launched August 2013, the Microtainer series was created and curated by Satsuko VanAntwerp of Social Innovation Generation. The MaRS Solutions Lab then took on this legacy to spread information that was interesting, insightful and useful to lab practitioners and the lab-curious. To access the whole archive of Microtainers, please visit the Microtainers series page. It has since all been archived.

Interesting resources that came across our desks in the past 6 weeks (in no particular order):

 

1. Practical illustrated summary of Lab Matters: Challenging the practice of Social Innovation Laboratories

Written by Marlieke Kieboom (Kennisland) in a more illustrated format.

2. Civic Quarterly’s articleCollaboratively Designing Public Services“ by Chelsea Mauldin

“Citizens often bear the burden of public services that weren’t designed with their experience in mind. If civic designers are ever going to improve these services, we’ll need to engage both citizens and civil servants alike in their creation.”

Civic Quarterly

c/o Civic Quarterly, Issue 2, Winter 2014

3. The New Yorker’s article “The Shape of Things to Come

A rare in-depth look at Jonathan Ive and his team and “how an industrial designer became Apple’s greatest product”.

4. Devex’s article “Putting evidence into policymaking: RCTs as a tool for decision-making

“In India, the Abdul Latif Jameel Poverty Action Lab, a network of researchers who run randomized control trials based at the Massachusetts Institute of Technology, is working with the Tamil Nadu government to integrate findings from RCTs into the policymaking design phase — a collaborative approach which evolved from J-PAL’s existing evaluation programs there.”

5. News: “Government’s new innovation ‘Hub’ open to new thinking

“The federal government has opened its long-awaited ‘hub’ of thinkers and policy wonks whose brainstorming could reshape the way policy is made and services are delivered in Canada.”

6. Wired Magazine’s “15 Predictions for Tech and Design in 2015

15 projections from experts in the advancement of design and tech, including edible technology, adaptive education, and health diagnosis with nano particles.

c/o Wired Magazine

c/o Wired Magazine

7. Civic Quarterly’s article “Untangling Complexity: Designing for Shared Understanding“ by Jacqueline Wallace

“The next phase of the digital revolution will be defined by products and services that facilitate shared understanding, allowing concerted participation around complex issues. In working to show the way, civic designers will need to call upon the powers of systems research, design research, social science, and open data.”

8. CBC’s news articleHarper government examines game-playing to motivate bureaucrats

“Federal memo says computer games have potential to train public-sector workers, engage citizens. The Privy Council Office, the central organ of government and the prime minister’s own department, now is looking at adopting gamification as it renews the entire federal workforce over the next five years.” ‘Harnessing the Power of Gamification’ was written by Coleen Volk, deputy secretary to the federal cabinet. Volk proposes that game-playing be promoted by a policy think-tank established by the government in mid-February, called the central innovation hub.”

9. News: “Financial Solutions Lab Announces $3 Million Competition to Tackle Consumer Financial Security

“The Financial Solutions Lab at the Center for Financial Services Innovation (CFSI) with founding partner JPMorgan Chase & Co. today announced a $3 million competition for technology innovators working to address consumer financial challenges.”

Save

Save

Microtainer: lab resources (January 2015)

SiG Note: This article was originally published on January 3, 2015 on the MaRS Solutions Lab Blog. It has been cross-posted with permission from the author.

Launched August 2013, the Microtainer series was created and curated by Satsuko VanAntwerp of Social Innovation Generation. The MaRS Solutions Lab is excited to take on this legacy to spread information that will be interesting, insightful and useful to lab practitioners and the lab-curious. To access the whole archive of Microtainers, please visit the Microtainers series page.

Interesting resources that came across our desks in the month of January 2015 (in no particular order):

 

  1. Nesta’s annual predictions “10 predictions for 2015″ (podcast)

    “This year, we’re predicting that a new online political party will emerge in the UK, there will be new ways to interact with our national museums and galleries, and there will be a surge in young people expressing their creativity using new digital tools.”

  2. Medium blogChile’s new public laboratory and its many waters”

    Read more about Chile’s upcoming new public sector lab, the GobLab.

  3. MindLab’s blog “Design Games That Play”

    “A design game is an effective and inspiring playground, where you can practise before ideas turn into reality. Get good advice and navigate around the most common pitfalls, if you are faced with rethinking or developing new services for your users.

    C/O MindLab

    C/O MindLab

  4. Government Technology’s news article “Google Reveals its Innovation Lab for Government”

    “Google plans to institutionalize innovation through a mobile innovation lab that combines its suite of apps with motivated government innovators.”

  5. Wired Magazine’s article “Serious Games Go Offline: Bringing the Board Game to the Board Room”

    “Instead of e-learning, apps or social media, [companies] use physical simulations inspired by board games to accelerate the organization’s ability to learn and adapt to change.”

    C/O Wired Magazine

    C/O Wired Magazine

  6. Stanford Social Innovation Review’s article “The Dawn of System Leadership”

    “The deep changes necessary to accelerate progress against society’s most intractable problems require a unique type of leader—the system leader, a person who catalyzes collective leadership.”

  7. The Social Labs Fieldbook 

    Download the first section of the Social Labs Fieldbook. “This is a practical and interactive ebook that will guide you in creating and sustaining an effective social lab with passion, precision and purpose.”Social Labs Fieldbook

In case you’ve missed it:

 

  1. The Long + Short’s blog “Hooked on Labs: The experimental life is being created all around us”

    “Labs are places where people conduct experiments to test out theories. The new labs proliferating outside the hard sciences are a symptom of the spread of experimentalism as an ideology for how we should shape the future.”

  2. Nesta’s guide “Innovation teams and labs: a practice guide”

    “This practice guide shows what innovation teams and labs do, and provides a practical introduction to establishing and running a new team or lab.”

  3. Deloitte’s Gov 2020 

    Explore trends and drivers for the future of government in year 2020. A resource accumulated by Deloitte.